TenPoint Pro Elite 400 Carbon Crossbow Arrows 20-Inch 6-Pack with Alpha-Nocks

TenPoint Pro Elite 400 Carbon Crossbow Arrows 20-Inch 6-Pack with Alpha-Nocks

$29.53

Delivery & Return

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Order Exchanges

No Exchange Policy At Lancout, we currently do not offer direct exchanges for products. This policy exists to ensure efficient inventory management and streamlined processing of all orders. When placing an order, customers are asked to carefully review and confirm all details including:

Product selection
Size specifications
Design choices
Quantity
Shipping address

If you receive an item and require a different size, color, or style, we recommend initiating our return process for your current item and placing a new order for the desired item.

Order Cancellations

Cancellation Window

Orders may be cancelled within 24 hours of placement
After this timeframe, your order likely has entered our processing workflow
Once processing begins, cancellation is not possible

Cancellation Process

Email [email protected] with your order number and cancellation request
Include "ORDER CANCELLATION" in the subject line for fastest processing
A 5% cancellation fee will apply to cover administrative and processing costs
Confirmation of cancellation will be sent via email

Return & Refund Eligibility

Return Timeframe

All returns must be initiated within 30 days of delivery
After 30 days, items are considered accepted and are no longer eligible for return
The delivery date is determined by carrier tracking information

Eligible Return Scenarios We accept returns and provide refunds in the following situations:

Product Satisfaction Issues:
- Item doesn't fit as expected
- Item doesn't meet your expectations
- You no longer need or want the item
Product Quality Issues:
- Item arrives damaged or with defects
- Item arrives broken or shattered
- Item differs from website description in design, size, or material
- Wrong item received

Return Condition Requirements To qualify for a return, all items must:

Be unworn and unwashed
Retain all original tags attached
Include original packaging
Be free from any customer-caused damage or alterations
Be free from pet hair, perfume, deodorant, or other scents/substances

Items will not be accepted for return if they:

Show signs of wear or washing
Have been altered or modified in any way
Are damaged by causes other than shipping or manufacturing defects
Are missing original tags
Have been removed from original packaging

Return Process

Documentation Required To initiate a return, please provide:

Order number or shipping label/receipt
Proof of purchase (confirmation email)
Clear photos of the item(s) you wish to return
Brief explanation of your return reason

Return Steps

Email [email protected] with the subject line "RETURN REQUEST - [ORDER NUMBER]" and include all required documentation
Our team will review your request and respond within 2-3 business days
Once approved, we'll provide a return address and specific instructions
Package your return items carefully in secure packaging
Ship your return using a trackable shipping service
Email the tracking number to [email protected] with subject line "RETURN TRACKING - [ORDER NUMBER]"

Important Return Guidelines

Do not return any items without prior approval from our support team
Unauthorized returns may not be accepted or processed
Returns sent to incorrect addresses will not be our responsibility
All returns must include your order number clearly marked on the outside of the package

Return Shipping

Customers are responsible for all return shipping costs
Return shipping fees are not refundable
We strongly recommend using a trackable shipping method
Lancout is not responsible for returns lost or damaged during transit

Refund Processing

Refund Timeline

Returns are inspected within 1-2 business days of receipt
Approved refunds are processed within 2 business days after inspection
You will receive an email confirmation when your refund is processed
Refund will include the original purchase price and initial shipping cost
Depending on your payment method, refunds may take 10-15 business days to appear in your account

Refund Methods Refunds will be issued to the original payment method used for purchase:

Credit/debit card refunds: 5-10 business days processing time
PayPal refunds: 3-5 business days processing time
Other payment methods: processing times vary

If you haven't received your refund after 15 business days, please:

Check your bank or credit card account again
Contact your financial institution for more information
Email [email protected] if you still need assistance

Important Policy Notes

Items can be returned within 30 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
Return shipping costs are the customer's responsibility
Lancout is not liable for packages damaged or lost during return shipping
All return requests must be pre-approved by our Support Team
Refunds will not be issued for returns that don't meet our condition requirements

Contact Information

Our customer service team is ready to assist with any questions about this policy:

Email: [email protected]
Response Time: Within 12-24 hours during business days
Business Hours: Monday-Friday, 7:00 AM - 5:00 PM EST (excluding holidays)

Thank you for shopping with Lancout. We value your business and are committed to providing exceptional service and quality products. Last Updated: April 2025

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TenPoint Pro Elite 400 Carbon Crossbow Arrows 20-Inch 6-Pack with Alpha-Nocks

$29.53